How Augment Service Works Step by Step

A subscription is only as good as its service process. That’s why it helps to know what the workflow looks like in practice.

Order: You order your e-scooter online. After a short review, your contract is confirmed.

Delivery: The scooter is delivered directly to you. You can start riding right away.

Use: In everyday life, you use the scooter like your own vehicle. Maintenance and wear-and-tear are included in the subscription.

Defect or issue: If something doesn’t work, you contact support. You receive a replacement scooter.

Return shipping: The defective scooter is sent back in the same box and is inspected and repaired at the service center.

Keep riding: You stay mobile while your original unit is refurbished.

The system is based on centrally organized service centers that handle repairs, battery balancing, and quality control. This keeps the fleet in circulation and ensures devices are used for many years.

After the minimum term, you can decide whether you want to purchase the scooter, extend the subscription, or switch models. Flexibility remains.

FAQ